Description

We’re proud to be partnering with an innovative and forward-thinking manufacturing company on the lookout for an inspirational Customer Services Manager. This is your opportunity to take ownership of both the Customer Service and Supply Chain teams, working hand-in-hand with senior leadership to reshape the customer journey and drive service excellence.

In this pivotal role, you’ll be the bridge between teams bringing energy, ideas, and a strategic mindset to enhance productivity, boost performance, and deliver an outstanding experience for every customer.

• Key responsibilities:
  Lead and motivate the customer services function with a hands-on, proactive approach
  Handling any escalation of issues and complaints from customers
  Producing reports for senior management relating to sales and team activities
  Improve customer contact channels of telephone, email and live chat for a seamless customer experience
  Oversee and refine the customer returns process
  Train and develop staff
  Collaborate across internal departments to identify issues and provide solutions
  Overview the Planning function to identify efficiencies in costs and processes
  Lead regular meetings regarding the planned continuous improvement activities

What we're looking for:
Proven management experience across multi disciplines ideally in a manufacturing setting
Specialism in customer services management and passionate about delivering a first-class experience
Experience of change and transformation projects
Ability to delegate tasks and encourage and motivate teams
A confident approach to developing and forming new strategies
Puts the customer at the heart of the service provided
Own transport required due to location

On offer:
A full time permanent position, some flexible working available
An opportunity for growth and influencing a business
Monday to Friday office hours
Performance bonus payable based on achieving personal KPI's

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Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.
REC Qualified Team of Experts with a combined experience of over 120 years!
Suppliers to the leading organisations in the area from internationals to SME’s, plus the public sector including Local Government and the medical profession.
Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors
Permanent jobs, temporary jobs, plus fixed term contracts always available.
A long history of delivering an honest and transparent recruitment service across the Humber region.
A place where people matter.

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.