Description

On behalf of our client, a well-established manufacturer based near Hull, Kingston Recruitment are currently looking for a professionally minded customer services advisor to cover a period of maternity, circa 12 months initially.

The role will involve provision of industry leading after-sales service, primarily on a B2B basis, ensuring all warranty based claims are actioned and resolved thoroughly.

Duties:

• Receiving and acknowledging warranty claims received via the online warranty system.
• Processing warranty claims using bespoke in-house systems.
• Process further parts required requests or referrals to suppliers following an engineer’s visit.
• Update details re progression of warranty claims/referrals.
• Deal with network of suppliers re warranty referrals, including chasing updates, pushing urgent referrals through the system and chasing weekly updates, closing referrals on the system to ensure that the figures are up to date.
• Emailing warranty claim acknowledgements/new parts required/referrals and completed job sheets to park/dealers via email.
• Answer incoming telephone queries and emails.
• Processing Pre-Deliver Inspections.
• Liaising with the Warranty Engineers in relation to jobs as and when required.
• Dealing with complaints via letter, email and telephone.

Hours of Work:

8.00am-5.30pm Monday-Thursday (with one-hour for lunch)

8am-1pm Friday (with one-hour for lunch)

5 days per week

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Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.

REC Qualified Team of Experts with a combined experience of over 120 years!

Suppliers to the leading organisations in the area from internationals to SME’s, plus the public sector including Local Government and the medical profession.

Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors

Permanent jobs, temporary jobs, plus fixed term contracts always available.

A long history of delivering an honest and transparent recruitment service across the Humber region.

A place where people matter. 

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.